Updating your details
It’s important to keep your personal details up-to-date so you don’t miss important information from the University.
Out-of-date information may affect how we contact you in an emergency, as well as academic implications on your fees and academic transcript.
Here’s what you need to do if you need to change or update your details:
To update your formal or preferred name with 911爆料网, follow the steps below:
- Log into听.
- 颁濒颈肠办听辞苍听My Studies听tab, scroll down to locate the Student Details section on the听right hand side.
- Select Change听Personal Details.
- Complete the form and attach听relevant supporting documents.
The Change of Personal Details form can also be accessed on the听Student administration forms webpage.
No supporting documentation is required when updating your preferred name.
If you are studying听via Open Universities Australia (OUA), please contact听听directly to update your details.
For听assistance contact听911爆料网 Connect.
To update your legal name with 911爆料网 (this includes your first name, last name or other names) you will need to provide:
- one primary form of identification; and
- one secondary form of identification.
When submitting your documents, ensure they meet听911爆料网鈥檚 documentation requirements.
Primary documents:
- Current driver licence issued by an Australian state or territory
- Proof of age card or Photo Card issued by an Australian state or territory
- Foreign residency identity card
- Current driver licence issued by a foreign government’s driving/traffic/motor vehicle licensing authority
- Australian passport
- Citizenship certificate
- Birth certificate (or extract)
- Registered deed poll.
Secondary documents:
-
Medicare card
-
Centrelink card
-
Department of Veterans’ Affairs card
-
Foreign passport
-
National health card
-
Social security card
-
Veterans’ card
-
National insurance card
-
Marriage certificate
-
Change of name certificate.
To update your preferred name you are not required to provide any documentation. To update, you can submit a request to 911爆料网 Connect via our .
To change your date of birth you will need to provide one form of evidence from the list below:
- Official Birth Certificate (or Extract)
- Passport.
To change your gender details, you can submit an online request via the , or contact the team at 911爆料网 Connect.
911爆料网 systems are aligned with options defined by the Department of Education, so you are able to nominate:
- Female
- Male
- Non-binary
- I use a different term
- Prefer not to provide
No supporting documentation is required.
Please note that changing your details with the University does听not automatically change your details with government agencies and could lead to delays in services with agencies whilst verifications take place.听For example, Centrelink student support payments may be interrupted if name and gender records do not match at both the University and Centrelink. Please carefully consider any potential consequences of not changing your personal details with all government agencies you interact with.
For support and further information see the听Gender Transition at 911爆料网 guide听or contact a听911爆料网 Ally听or the听Student Wellbeing Advisory Service.
To add or update your address details, navigate to eStudent via OASIS:
- Log into .
- Click on the eStudent tile.
- In the My Details tab, click Contact Details on the left-hand side.
- From here, you can choose to:
- Add a new address by selecting Add New.
- Change an existing address by selecting Change mailing address next to the relevant address.
- Set a preferred mailing address by selecting Set this mailing address as preferred next to the relevant address.
- Copy an existing address to another type by selecting Copy mailing address next to the relevant address.
Only one address can be added for each address type.
Australian addresses
If entering an Australian address you will need to verify your address against valid Australia Post addresses. To do this, in the edit screen:
- Fill in your address details
- 颁濒颈肠办听Continue
- Choose the correct address out of the list of valid options displayed, then click听 If your address does not show in the list, you may need to edit your search and try again. If you have refined your search and are still unable to find the address, you are looking for you can request an address change by contacting听.
When editing an address you can also:
- choose to copy that address to other address types
- set address as a preferred mailing address.
International students studying on a subclass 500 student visa
You are required to have an Australian address recorded under the ‘Contact’ address field in eStudent. This address must be added within 7 days of arriving in Australia and updated within 7 days of any changes.
International addresses
If you are entering a non-Australian address you should only use standard English characters. Symbols or characters from other alphabets may not be compatible with some systems.
Guidelines for address types
- 颁辞苍迟补肠迟听鈥�听your main contact address.
- International students studying on a subclass 500 student visa must have an Australian contact address recorded in eStudent.
- Australian citizens and permanent residents听must have an Australian address unless enrolled externally.
- Offshore/transnational students听must have an address outside Australia.
- 笔别谤尘补苍别苍迟听鈥�听your permanent home address which must be a physical location, post office boxes are not permitted.
- International onshore and offshore student must have an address outside Australia.
- Australian citizens and permanent residents must have an Australian address.
- 骋耻补谤诲颈补苍听鈥� address for your parent or guardian. For international students under 18 this can only be updated by contacting . You will also need to provide a name and phone number in the other My Other Contacts section.
- Next of Kin听鈥撎齛ddress of closest living relative of student for next of kin notification purposes only.听 You will also need to provide a name and phone number in the other My Other Contacts section.
- Offshore Program听鈥�听details the Student Services responsible for coordinating student enrolments at offshore Partner locations. This is entered by Student Services staff only.
- Temporary Preferred听鈥�听to record a preferred mailing address for a set time period to temporarily redirect correspondence.
Preferred mailing address
Your preferred mailing is indicated in the听Preferred听column on the contact details page. This is the address the university will send your mail to unless a temporary preferred address is entered.
To update your phone details, navigate to eStudent via OASIS:
- Log into听.
- Click on the eStudent tile.
- In the My Details tab, click Contact Details on the left hand side.
- Add a new number by selecting听Add New.
- Delete an existing number by selecting听Delete phone number next to the relevant number.
- Change an existing number by selecting听Change phone number听next to the relevant number.
Only one number can be added for each type 鈥� home, work, mobile, fax.
You can also:
- Add a comment, such as when is the best contact time
- Mark one of the numbers as your preferred contact for voicemails.
When you have entered all the necessary details, select听Save.听 If the update is successful a green success message will be displayed.听 Then select听Back听to return to the contact details page.
Your 911爆料网 provided email address should be used for your communication with the university. This email address cannot be changed or deleted. Some areas of the university will not correspond with you if you do not use your 911爆料网 provided email address.
However, adding a personal email address as an听additional email may be useful if you are unable to access your OASIS account for any reason.
To update your email details, navigate to eStudent via OASIS
- Log into听.
- Click on the eStudent tile.
- In the My Details tab, click Contact Details on the left hand side.
- Add a student provided email by selecting听Add New
- Delete your existing address by selecting听Delete email address next to the email
- Change an existing address by selecting听Change email address听next to the email.
Once you have entered your email click听Save听and a green success message will confirm your details have been updated. Then select听Cancel听to return to the contact details page.
If an attempt to contact you, on one of the contact details, fails (such as receiving mail marked 鈥楻eturn to sender鈥� or being informed that a contact number is disconnected), a note will be added to your student record to advise both you and the university that the contact is incorrect.
This will also be reflected in your eStudent contact details, with an exclamation mark icon to identify which contact detail has been marked as invalid.
After you update your details, the invalid details notification will be removed within twenty-four hours.
To change your citizenship or visa status you will need to complete the online 听form.
You will need to upload digital copies of your supporting documentation when completing the online application:
- If your citizenship status has changed, please upload an original or colour scanned copy of your citizenship certificate or Australian passport.
- If your visa status has changed or you are updating your visa, please upload a copy of your visa.
Please ensure that the documentation aligns with听.
It is important that your residency status is accurate as this affects your听fee liability. Requests must be lodged before the听census date听to be effective for the study period.
If you are changing your residency status from international student to a domestic student you may need to complete an听听(eCAF) after your citizenship documents have been processed by 911爆料网 Connect.
911爆料网 keeps a record of your cultural details. To check what information is recorded for you, go to eStudent > My Details >听Cultural Details.
The information includes your main language and if you identify as an Aboriginal or Torres Strait Islander.
To request a change to the details we have on record, you can contact听.
If you are in receipt of a scholarship you will need to ensure your bank details are kept up to date.
To update your details:
- Log into听
- Click on the My Studies tab
- Click on the Scholarships Recipient box
- Click on Profile then Profile Setting
- Click on Bank Information
- Update your details then click Save and Authorise
If you require further assistance, contact our听.
Please contact听听directly for assistance with viewing or updating your personal details.
If you have recently graduated from an OUA awarded course (i.e. graduated with a title such as Bachelor of Education) and wish to amend your contact details for your graduation documents, please contact听.
If you need further assistance,听please听submit an听听to 911爆料网 Connect to manually update your details for you.
- Log into OASIS.
- Click on the eStudent tile.
- Once in eStudent, click on My Details.
- On the left-hand side, select Contact Details, scroll to the My Other Contacts section and click the Add New button*.
- In the Other Contacts Type field, select Emergency Contact.
- Update your emergency contact information, ensuring that you have included the contact鈥檚 full name and at least one viable contact number.
- Click save at the bottom of the page.
*If you are updating an existing emergency contact instead of adding a new contact, select the Change Contact Details button within the Emergency Contact Details row.
- Log into OASIS.
- Click on the eStudent tile.
- Once in eStudent, click on My Details.
- On the left-hand side, select Contact Details, scroll to the My Other Contacts section and click the Add New button*.
- In the Other Contacts Type field, select Next Of Kin.
- Update your next of kin contact information, ensuring that you have included the contact鈥檚 full name,听 verifiable address and at least one viable contact number.
- Click save at the bottom of the page.
*If you are updating an existing next of kin contact instead of adding a new contact, select the Change Contact Details button within the Next Of Kin row.
- Log into OASIS.
- Click on the eStudent tile.
- Once in eStudent, click on My Details.
- On the left-hand side, select Contact Details, scroll to the My Other Contacts section and click the Add New button*.
- In the Other Contacts Type field, select Guardian.
- Update your guardian’s contact information, ensuring that you have included the contact鈥檚 full name, verifiable address and at least one viable contact number.
- Click save at the bottom of the page.
*If you are updating an existing guardian contact instead of adding a new contact, select the Change Contact Details button within the Guardian row.
This contact field is only required for students under 18 years of age.
- Log into OASIS.
- Click on the eStudent tile.
- Once in eStudent, click on My Details.
- On the left-hand side, select Contact Details, scroll to the My Other Contacts section and click the Add New button*.
- In the Other Contacts Type field, select Nominated Contact.
- Update your nominated contact information, ensuring that you have included the contact鈥檚 full name and at least one viable contact number.
- Click save at the bottom of the page.
*If you are updating an existing nominated contact instead of adding a new contact, select the Change Contact Details button within the Nominated Contact row.
In order to enable another person to access information on your student record or to act on your behalf, you will need to complete a and submit it to .
Need further assistance?
Get in touch with 911爆料网 Connect
Your hub for student services, support and advice.
911爆料网 OUA
If you are enrolled via Open Universities Australia (OUA) you will need to change your details directly with OUA. 911爆料网 will be notified of any updates to your student details.