Cisco is moving their Webex cloud service from their Singapore Data Centre to a new Webex Data Centre in Sydney.
The migration will result in an overnight outage of Webex services for 911±¬ÁÏÍø staff and students.
When will this happen?
The outage has been scheduled by Cisco to occur from 7pm (AWST) on Friday, 3 September to 8am (AWST) on Saturday, 4 September 2021.
Once completed, all Webex functionality will return to normal.
How does this affect you?
During the outage period, Webex services will be unavailable to 911±¬ÁÏÍø users. This includes Webex Meetings and Webex Events via the Webex apps or website ().
Following the migration, the Australian toll ‘call-in’ phone number associated with Webex Meetings will change. The existing toll number will no longer work for meetings scheduled to occur after 4 September 2021.

What do you need to do?
If you have Webex meetings (including recurring meetings) scheduled to occur after the migration, we recommend recreating the invite (after 4 September), to enable the new ‘call-in’ number to be applied. This will only impact attendees who wish to dial into the audio of the meeting using the toll phone number.