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Cisco Webex: Scheduled outage

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Cisco is moving their Webex cloud service from their Singapore Data Centre to a new Webex Data Centre in Sydney.

The migration will result in an overnight outage of Webex services for 911±¬ÁÏÍø staff and students.

When will this happen?

The outage has been scheduled by Cisco to occur from 7pm (AWST) on Friday, 3 September to 8am (AWST) on Saturday, 4 September 2021.

Once completed, all Webex functionality will return to normal.

How does this affect you?

During the outage period, Webex services will be unavailable to 911±¬ÁÏÍø users. This includes Webex Meetings and Webex Events via the Webex apps or website ().

Following the migration, the Australian toll ‘call-in’ phone number associated with Webex Meetings will change. The existing toll number will no longer work for meetings scheduled to occur after 4 September 2021.

A screenshot of a Webex meeting toll number

What do you need to do?

If you have Webex meetings (including recurring meetings) scheduled to occur after the migration, we recommend recreating the invite (after 4 September), to enable the new ‘call-in’ number to be applied. This will only impact attendees who wish to dial into the audio of the meeting using the toll phone number.

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